Team Leader - Customer Support dbird@gazco.com - 01392 261950 Advertisement. Designed for two models, the Conventional flue and the Balanced flue, this stove is accessible even if you don’t have a chimney in your home. Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Important considerations before making your purchase: Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Please rest assured that we will do our best to answer any queries and process orders as quickly as we possibly can during this time and would like to take this opportunity to thank you for your patience and understanding. What is the process? Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Gazco on your behalf. The Gazco Stockton Electric Stoves are available in different sizes. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional Beautifully designed, this stove features cast iron bevelling and cornicing to the door, top plate and base, for a quality you can appreciate even when your gas stove is not in use. Nothing creates an inviting atmosphere quite like a Gazco stove. Please ensure you have the following information below: 1. Your serial number is located on your appliance’s data badge/plate. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. This is subject to terms and conditions including the registration of your Stove, Fireplace or Chimney System within 1 … Gazco, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods. The Sheraton 5 Gas Stove provides you with the option of using either LPG and NG. Our rigorous quality ... we do not offer technical support (beyond our statutory responsibilities) for products bought via nationwide online sales, where this support would normally be offered by one of our We apologise in advance for any unexpected delays. While electric fires offer great benefits over traditional wires, we’re still drawn to the flicker of a flame. If you are experiencing any issues using this web site please contact customer service on 01392 261900. They can also assist with the installation process as well as providing any after-sales support and servicing. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. If you have recently purchased a Gazco Electric Stove or Fireplace you can register your purchase here. Lost your password? Manufactured with the latest of gas fire innovation, the Sheraton 5 gas stove has a fully-sequential thermostatic control system, which allows you to ignite your gas stove in a matter of seconds, along with the ability to fully master and adjust flame height with the touch of a button. This site uses cookies. Gazco Osprey Road Sowton Industrial Estate Exeter, Devon EX2 7JG. I purchased a gazco studio 3 fire and was informed at the time that the frame was not available but it would be constructed on the 18th October and this might take one week, up to the 25th October. As an approved Stovax dealer we ask all customers confirm that they have read the statement prior to purchase by ticking the box above the Add to Basket button. Please be aware that the Stovax Heating Group do not offer technical support to products bought via nationwide online sales where a Stovax Heating Group qualified independent retailer would otherwise offer this support. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets. This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Stove or Fireplace. Prior to purchasing one of the Stovax family of stoves, they require customers to confirm that they have read the statement below which highlights the importance of buying from an approved dealer like Glowing Embers and the importance of using a local showroom and or fitter to provide proper pre-installation advice and professional installation. You must be over 18, have lived in the UK for 3 years or more and able to make regular payments by Direct Debit. It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out in accordance with the Installation Instructions. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional Team Leader - Customer Support dbird@gazco.com - 01392 261950 Carl Harris 1 review. GB. Please select relevant options only – leave options irrelevant to you blank, Free Delivery (Excl. Gazco is an ISO9001 and ISO14001 accredited company. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. If you are experiencing any issues using this web site please contact customer service on 01392 474000. Support. If you are experiencing any issues using this web site please contact customer service on 01392 261900. Technical Information This page contains technical documents for your Stovax or Gazco stoves, fires or fireplaces. The above warranty terms and conditions came into effect on 1st May 2013 and are applicable for all relevant products purchased after this date. Conventional chimneys rely on the natural circulation of the heated air to expel the products of combustion up your chimney and can work with either open or glass-fronted fires. There are a number of reasons that an application might be turned down, including mis-typing and mis-entering details on the application form. Hitachi are one of the world's leading specialist providers of retail finance and have a proven track record of providing paperless finance solutions. This stove also features crystal clear non-reflective glass for breath-taking flame visuals uninterrupted by unwanted reflections. We are pleased to announce that we have teamed up with Hitachi Retail Finance to offer our customers 12 months interest free credit on all purchases of £300 or more through our site or over the phone. Such parts include but are not limited to glass, screens, bulbs, LED boards and batteries. Warranty Accordingly, the commencement date for the warranty period is the date of purchase. Balanced flues work in conjunction with glass-fronted fires only. e) Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Gazco. The local gas installation company cannot help any further as it is a technical issue - so suggested we get a Gazco engineer to look at it. They consistently lead the market with innovation, quality, and exceptionally high levels of customer service and support. The location of this may vary according to your appliance’s models and fuel types. STOVAX LIMITED AND GAZCO LIMITED SAFEGUARD STATEMENT. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Once this is paid, we will send you your goods - as simple as that. This will affect the import/export of spare parts and therefore we may not be able to obtain and dispatch certain products as swiftly as we would like. Technical Enquiries: +44 (0)1392 261950 Fax: +44 (0)1392 444148 The only part you have to do directly is electronically sign the agreement which can be done very quickly via email. Repair or replacement of parts which are subject to normal wear and tear during the warranty period or parts that will require replacement in connection with normal maintenance. Home » Support » Request a Service Call. The Gazco Skope 105R inset electric fire creates a minimalist, hole-in-the-wall installations for a clean and contemporary, built-in aesthetic. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14 day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date. The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. Please enter your username or email address. The contemporary Gazco Riva2 670 Electric Fire range is the latest addition to Gazco’s collection of electric fires. The appliance is sealed from the room in which it is installed and a twin-wall pipe vents directly outdoors. Effortlessly becoming the focal point of your interior, a Gazco Studio 3 Balanced Flue Natural Gas Glass Fronted Gas Fire brings far more than just heat to your home. We aim to answer all emails within 2 working days. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. Your serial number . The Gazco Studio 2 Edge gas fire is for those who require minimalist modern perfection. Offered in a choice of four sizes from the smallest 85R to the commanding 195R. We are a credit broker and not a lender. 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